Frequently Asked Questions
Everything you need to know about bringing Litehouse style into your home.
What is the standard shipping timeframe for furniture?
Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer any warranty on Litehouse products?
Yes, all Litehouse furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your account on the Litehouse website.
Are the materials used in your products eco-friendly?
Litehouse is committed to sustainability. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
Do you offer assembly services?
Many of our larger items include a white-glove delivery option which features professional assembly and packaging removal at the time of delivery.